Privacy Policy
Effective Date: 2025-03-10
Company Name: PROMASTER MATERIAL TRADING COMPANY LIMITED
At PROMASTER MATERIAL TRADING COMPANY LIMITED, we are committed to protecting the privacy and security of our clients’ information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when engaging with our services, including design submissions, orders, and communications.
1. Information We Collect
We only collect information necessary to fulfill your orders and collaborate on custom projects:
Client-Provided Data:
Design Specifications: Logos, color codes, artwork, fabric preferences, and other design-related files.
Order Details: Contact information (name, email, phone), billing/shipping addresses, and payment details.
Communications: Emails, messages, and notes related to project discussions.
Automated Data:
Website Usage: IP addresses, browser type, and pages visited (via cookies) to improve site functionality.
2. How We Use Your Information
Your data is used exclusively for business operations and service delivery:
Order Fulfillment: To produce garments according to your design specifications (e.g., applying logos, custom colors).
Communication: To respond to inquiries, provide order updates, and resolve issues.
Payment Processing: To securely process transactions via third-party payment gateways (e.g., Stripe, PayPal).
Improvements: To enhance our services, website, and client experience through anonymized analytics.
3. Data Sharing & Disclosure
We do not sell or rent your information. Limited sharing occurs only for essential purposes:
Third-Party Partners:
Manufacturing Vendors: Subcontractors involved in production (e.g., printing/embroidery specialists) receive design files strictly under confidentiality agreements.
Logistics Providers: Shipping companies receive addresses to deliver orders.
Legal Compliance: Data may be disclosed if required by law (e.g., tax audits, court orders).
4. Data Security
We implement robust measures to protect your information:
Encryption: Sensitive data (e.g., payment details) is encrypted during transmission.
Access Controls: Design files and client details are accessible only to authorized personnel.
Confidentiality Agreements: All subcontractors and employees are bound by strict non-disclosure obligations.
5. Retention of Data
We retain your information only as long as necessary:
Design Files: Stored for 2025 years post-order completion to facilitate reorders or modifications.
Transaction Records: Kept for 2025 years to comply with tax, legal, or accounting requirements.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access/Correct Data: Request a copy of your information or update inaccuracies.
Delete Data: Ask for removal of non-essential data (subject to legal obligations).
Opt-Out: Unsubscribe from marketing communications (if applicable).
To exercise these rights, contact us at comishladarius97@hotmail.com.
7. Intellectual Property
Client Designs: All logos, artwork, and design files you submit remain your exclusive property. We do not claim ownership or reuse them without written consent.
Confidentiality: Your designs are treated as confidential and never shared with unauthorized parties.
8. Policy Updates
We may update this policy periodically. Revised versions will be posted on our website with a new effective date.
Contact Us
For questions about this Privacy Policy or data practices, contact:
Email: comishladarius97@hotmail.com
Address: FLAT B18, 5/F , KIN TAK FUNG INDUSTRIAL BUILDING , 174 WAI YIP STREET , KWUN TONG, HONG KONG
Your Trust, Our Priority
At PROMASTER MATERIAL TRADING COMPANY LIMITED, we value the trust you place in us as your manufacturing partner. We are dedicated to safeguarding your data with the same precision and care we apply to crafting your custom apparel.