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Terms Of Service

Welcome to PROMASTER MATERIAL TRADING COMPANY LIMITED, where we specialize in high-quality, brand-free men's apparel tailored to meet your unique needs. Our products are created with craftsmanship, attention to detail, and an unwavering commitment to customer satisfaction. These Terms of Service outline the rules and guidelines for using our website and services. By accessing or purchasing from PROMASTER MATERIAL TRADING COMPANY LIMITED, you agree to comply with these terms.

1. Company Vision and Culture

At PROMASTER MATERIAL TRADING COMPANY LIMITED, our vision is to provide premium, customizable apparel without any brand or logo, allowing our clients to express their personal style or corporate identity freely. We value creativity, quality, and integrity, striving to create high-quality garments that meet the highest standards while fostering long-term relationships with our customers.

2. Products and Services

We offer a range of men's clothing, including shorts, T-shirts, sweatshirts, jackets, workwear, shirts, polos, and more. Our products are designed without logos or brands, providing you with a blank canvas for your own custom designs, colors, and prints. Customers are invited to submit their own logos, colors, and artwork, which we will carefully incorporate into the production process.

  • Customization: Customers can submit design specifications, including logos, colors, and any other custom details, to create a fully personalized product.
  • Quality: We pride ourselves on using high-quality materials and ensuring our products are durable, comfortable, and stylish.
  • Production: Once an order is placed, we begin the production process, which can take 7 business days, depending on the customization requirements. Please note that custom designs may require additional time.

3. Order Process

  • Placing an Order: By placing an order with PROMASTER MATERIAL TRADING COMPANY LIMITED, you confirm that all design details, specifications, and payment information are accurate. We reserve the right to cancel any order if the details provided are insufficient or incorrect.
  • Payment: Payments must be made in full at the time of order. We accept various payment methods, including credit/debit cards, PayPal, and other online payment options.
  • Confirmation: Once your order is processed, you will receive a confirmation email. If any issues arise, our customer service team will contact you directly.

4. Shipping and Delivery

We offer domestic and international shipping options. Shipping costs are calculated at checkout based on your location and the selected shipping method.

  • Processing Time: Orders are typically processed within 3-5 business days. Custom orders may take additional time.
  • Shipping Time: Delivery times vary depending on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take 7-14 business days.
  • Shipping Fees: Shipping fees are calculated at checkout. Orders over $100 (domestic) qualify for free shipping.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return or exchange unworn, unwashed, and undamaged items within 30 days of receiving your order.

  • Return Process: To initiate a return, please contact our customer service team at comishladarius97@hotmail.com. We will provide instructions and a return shipping label.
  • Exchanges: If you wish to exchange an item, please contact our customer service team. We will assist you in exchanging the product for a different size, color, or design, subject to availability.
  • Refunds: After receiving the returned item, we will issue a refund to the original payment method within 7-10 business days.

6. Customer Responsibilities

  • Design Submissions: When submitting a custom design or logo, you are responsible for ensuring the design is appropriate and legally compliant. By submitting a design, you confirm you own or have the rights to use the intellectual property provided.
  • Accuracy: You are responsible for providing accurate and complete information regarding product sizes, designs, and shipping details.

7. Limitation of Liability

PROMASTER MATERIAL TRADING COMPANY LIMITED is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product(s) in question.

8. Privacy Policy

We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please review our Privacy Policy.

9. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

  • Email: comishladarius97@hotmail.com
  • Phone: 16726411179

By using our services, you agree to these Terms of Service. We are committed to providing you with the highest quality products and customer experience.